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Privacy Policy

Airline Payback Inc Privacy Policy

We will always protect and respect your personal details.

At Airline Payback Inc we believe you deserve the utmost respect when it comes to the security of your personal details. This is why we ensure your personal details are dealt with the greatest care, complying in all events with requirements of the Data Protection Act. This Privacy Policy details the information on when and why we collect your personal information, how we use it and the limited circumstances under which we may disclose it to others.

Collecting your information

Your information is collected in the following ways:

  • From the completion of our online form, which can be found on the ‘make a claim’ page.
  • Additional information you provide to us via email/post.
  • We may record and/ or monitor calls for quality and training purposes.

Use of your information

We will use and hold the following details about you:

  • Any personal details you enter and submit, such as name, address, email address, date of birth, etc.
  • Details of the contact made between yourself and Airline Payback Inc as well as any other information which we need to make a claim on your behalf
  • Phone number(s) used to contact us may be kept, but only for the claim purposes.

Circumstance which would lead to disclosure

We keep personal information confidential and only share it if we deem it necessary for the case. The following are bodies we may share information with:

  • The selected organisation we use to collect payments and recover debts or to provide a service on our behalf.
  • Any person who has told us and who we reasonably believe to be your legal guardian or helper where you are unable to handle your own affairs because of a form of disability.
  • Regulators, ombudsmen or other authorities which include tax authorities where we are instructed by them to do so.

Data Subject Access Request

Under the Data Protection Act 1998, you have a right to request certain personal records we hold about you. We ask requests to be made to claims@airlinepayback.com

Policy modifications

We reserve the right to change this Privacy Policy from time to time. When we make changes to the Policy, the updated version will be posted to this page. We encourage you visit this page when you require our service.

Contacting us about Privacy

If you have any questions about the above Privacy Policy, the information we have collected from you, the practices of this website, or your dealings with this website, please contact us via email to claims@airlinepayback.com